FAQ

Frequently Asked Questions (FAQs)

We’ve answered some of the most common questions to make your shopping experience with TAHERA smooth and easy.

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1. Is your jewelry really handmade?

Yes! Every piece at TAHERA is handcrafted by skilled artisans in Gujarat-India, using high-quality materials and traditional techniques.

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2. Do you offer Cash on Delivery (COD)?

Yes, COD is available across most pin codes in India. You can check availability at checkout.

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3. How long will my order take to arrive?

• Metro Cities: 3–5 business days

• Other Locations: 5–7 business days

• Remote Areas: 7–10 business days

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4. Are your products hypoallergenic?

We use skin-friendly materials for our jewelry. However, if you have extremely sensitive skin, we recommend checking product details before purchase.

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5. Do you offer gift packaging?

Yes! All orders come in beautiful TAHERA-branded packaging, perfect for gifting. You can also request a personalized note during checkout.

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6. Can I customize a design?

We accept customization requests. Contact us via email or WhatsApp to discuss your requirements.

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7. What if I receive a damaged product?

We’re so sorry! Please inform us within 48 hours of delivery with photos, and we’ll arrange a free replacement or refund as per our Return Policy.

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8. Can I exchange an item for a different design?

Yes, as long as it meets our Return & Exchange Policy conditions and is not from the non-returnable category (like earrings or custom-made items).

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9. Do you ship internationally?

Currently, we ship only within India. International shipping will be announced soon!

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10. How can I contact you for quick help?

📧 taheraonlinedeals@gmail.com
📞 +91-9033318372
📱 Instagram DM: @tahera.handcrafted